Pricing
contact sales
Best For
Financial services, healthcare, and government requiring compliance-grade remote support
Rating
8.0/10
Last Updated
Mar 2026
TL;DR
BeyondTrust Remote Support (formerly Bomgar) is what you deploy when security and compliance outweigh everything else. Session forensics record every keystroke and screen action. Privileged access management controls who can access what. The platform meets FedRAMP, HIPAA, PCI DSS, and SOC 2 requirements natively. It's significantly more expensive than TeamViewer ($2,000+/year per technician), and the interface reflects enterprise priorities over usability. For financial services, healthcare, and government organizations where audit trails aren't optional, BeyondTrust is the gold standard.
What is BeyondTrust?
Security-First Remote Support
BeyondTrust acquired Bomgar in 2018, combining remote support with their privileged access management portfolio. The result is a remote support platform where security isn't a feature — it's the architecture. Every session is logged, recorded, and auditable. Access is controlled through granular policies. And the platform integrates with identity management systems to enforce zero-trust principles during remote support.
Session Forensics and Audit
Every remote support session generates a complete forensic record: video recording of the screen, keystroke logging, file transfer records, and command execution logs. For regulated industries, this audit trail is non-negotiable. Compliance teams can review exactly what happened during any session. The data feeds into SIEM systems for security monitoring. This level of recording doesn't exist in consumer tools.
Privileged Access Management
BeyondTrust's PAM integration means technicians connect to endpoints through a secure vault rather than with stored credentials. Session brokering injects credentials without revealing them to the technician. This matters in environments where shared admin passwords create security risk — the technician gets access without ever seeing the password.
Enterprise Deployment
The platform runs on-premises or in private cloud, giving organizations full control over session routing and data storage. Integration with Active Directory, LDAP, RADIUS, and SAML provides identity-aware access control. The deployment is heavier than SaaS alternatives — expect dedicated infrastructure and professional services for implementation.
Pros and Cons
Pros
- Session forensics with keystroke logging and screen recording meet the strictest audit requirements
- PAM integration allows credential-free access for technicians — passwords never exposed
- FedRAMP, HIPAA, PCI DSS, and SOC 2 compliance built into the architecture
- On-premises deployment gives full data sovereignty for regulated environments
- SIEM integration feeds session data into security monitoring workflows
Cons
- Enterprise pricing ($2,000+/year per technician) is significantly higher than consumer alternatives
- Implementation requires professional services and dedicated infrastructure
- Interface prioritizes security features over usability — steeper learning curve
- Overkill for organizations without strict compliance requirements
- End-user support experience is less polished than TeamViewer or AnyDesk
BeyondTrust Pricing
Standard
- Remote support
- Session recording
- File transfer
- Chat
- Basic reporting
- On-premises deployment
Enterprise
- PAM integration
- Session forensics
- SIEM integration
- API access
- Custom policies
- FedRAMP ready
Pricing last verified: March 25, 2026
Who is BeyondTrust Best For?
- Financial services, healthcare, and government requiring compliance-grade remote support
- Organizations needing privileged access management integrated with remote support
- Security-conscious enterprises requiring complete session forensics and audit trails
- Companies with FedRAMP or stringent regulatory compliance requirements
Technical Details
The Bottom Line
BeyondTrust scores 8/10. It stands out for session forensics with keystroke logging and screen recording meet the strictest audit requirements. Best suited for financial services, healthcare, and government requiring compliance-grade remote support. Keep in mind that enterprise pricing ($2,000+/year per technician) is significantly higher than consumer alternatives.
Frequently Asked Questions
Based on editorial analysis