Pricing
subscription
Best For
Client-experience-focused veterinary practices wanting a branded mobile app for pet owners
Rating
8.0/10
Last Updated
Mar 2026
TL;DR
Digitail is the modern all-in-one veterinary platform that bundles PIMS, a client-facing mobile app, telemedicine, and AI insights into one system. The pet owner app is a genuine differentiator — clients access their pet's records, book appointments, refill prescriptions, and video-call their vet. At $279-499/month, it costs more than basic cloud PIMS but less than piecing together separate tools. For practices prioritizing the client digital experience, Digitail is the strongest option.
What is Digitail?
The Client-Centric Vet Platform
Digitail flips the veterinary software model by designing around the pet owner experience as much as the veterinary team's needs. The core PIMS handles medical records, scheduling, billing, and lab integration. But the branded client-facing app is what sets it apart — pet owners get a modern digital experience that builds loyalty and reduces phone calls.
The Pet Owner App
Every Digitail practice gets a branded mobile app for their clients. Pet owners see vaccination schedules, upcoming appointments, medical history summaries, and prescription refill status. They book appointments, request prescription refills, message the clinic, and even start telemedicine video calls — all from their phone. For practices competing for millennial pet owners who expect digital-first experiences, this app is a competitive weapon.
Telemedicine Built In
Post-COVID, telemedicine became essential for veterinary practices. Digitail includes video consultation capability natively. Schedule a telemedicine visit, conduct the video call, document findings, and prescribe — all within the same platform. No separate Zoom link, no third-party telehealth tool. For follow-up checks, post-surgical monitoring, and behavioral consultations, built-in telemedicine saves time for both vets and clients.
PIMS Fundamentals
Medical records, scheduling, billing, inventory, and lab integration all work competently. The charting interface is modern and fast. Integration with IDEXX and Antech labs delivers results to records. The mobile-friendly design means vets can chart on an iPad in the exam room rather than being stuck at a desktop. Nothing revolutionary, but everything works as expected.
The Investment
At $279-499/month, Digitail costs more than bare-bones cloud PIMS. You're paying for the client app, telemedicine, and the modern platform experience. If you'd otherwise subscribe to a separate client communication tool ($50-100/month) and telemedicine platform ($50-150/month), Digitail's all-in-one pricing can actually be more economical.
Pros and Cons
Pros
- Branded client-facing mobile app gives pet owners a modern digital experience that builds loyalty and reduces phone calls
- Built-in telemedicine eliminates the need for separate video consultation tools — schedule, call, document, prescribe in one platform
- Modern mobile-friendly PIMS interface lets vets chart on iPad in the exam room instead of a desktop computer
- All-in-one pricing can be more economical than subscribing to separate PIMS, communication, and telemedicine tools
- Designed for the expectations of millennial pet owners who expect digital-first interactions with their vet
Cons
- Higher monthly cost at $279-499/month compared to budget alternatives like NaVetor ($199) or eVetPractice ($250)
- Newer platform with a smaller user community and still-evolving feature set for specialty practices
- Client app adoption depends on pet owners actually downloading and using it — not all demographics will engage
- Lab integration depth doesn't match Cornerstone's native IDEXX connection for heavy in-clinic diagnostic workflows
- Some PIMS features are less mature than established competitors that have refined their workflows over decades
Digitail Pricing
Digitail Core
- Cloud PIMS
- Client mobile app
- Scheduling
- Billing
- Lab integration
- Basic telemedicine
Digitail Pro
- Everything in Core
- Advanced telemedicine
- AI insights
- Multi-location
- Advanced analytics
- Priority support
Pricing last verified: March 26, 2026
Who is Digitail Best For?
- Client-experience-focused veterinary practices wanting a branded mobile app for pet owners
- Practices offering telemedicine consultations that need it integrated into their PIMS natively
- Modern clinics competing for millennial pet owners who expect digital appointment booking and communication
- Growing practices that want one platform for PIMS, client communication, and telemedicine instead of separate tools
Technical Details
The Bottom Line
Digitail scores 8/10. It stands out for branded client-facing mobile app gives pet owners a modern digital experience that builds loyalty and reduces phone calls. Best suited for client-experience-focused veterinary practices wanting a branded mobile app for pet owners. Keep in mind that higher monthly cost at $279-499/month compared to budget alternatives like navetor ($199) or evetpractice ($250).
Frequently Asked Questions
Based on editorial analysis