Pricing
freemium
Best For
Sales teams wanting real-time AI coaching and sentiment analysis during customer calls
Rating
7.5/10
Last Updated
Mar 2026
TL;DR
Dialpad bet everything on AI before it was cool. Their video meetings come with real-time transcription, live sentiment analysis, and automated action items baked into the core experience — not bolted on as an afterthought. The free plan gives you unlimited meetings for up to 10 participants. Business starts at $27/user/month for the full UCaaS platform. It's smaller than Zoom but smarter in specific ways.
What is Dialpad Meetings?
AI Before Everyone Else
Dialpad started building AI into communications back in 2017, years before ChatGPT made AI mainstream. Their Vi (Voice Intelligence) engine processes conversations in real time — transcribing, detecting sentiment, flagging action items, and even surfacing relevant information during live calls. When a customer mentions a competitor on a sales call, Dialpad can pop up a battle card automatically. That's not a gimmick; it changes how teams work.
The Meeting Experience
Dialpad Meetings (formerly UberConference) keeps things lean. HD video, screen sharing, and real-time transcription are the core. No clutter. The AI captures a meeting summary, highlights, and action items the moment the call ends — no waiting, no separate tool. Recordings are automatically transcribed and searchable. For teams drowning in meetings, the ability to search "what did Sarah say about the Q3 budget?" across all recorded meetings is genuinely useful.
Platform vs Standalone
Like RingCentral, Dialpad's real value is the full platform: business phone, messaging, and video meetings. But unlike RingCentral, you can get Dialpad Meetings as a standalone product — free for up to 10 participants, $20/user/month for the Business plan with up to 150 participants. The full Dialpad platform (phone + messaging + meetings) starts at $27/user/month. The AI features work best when you use the whole platform because it can track sentiment across phone calls and video meetings together.
Limitations
The 10-participant cap on the free plan is tough — most competitors offer 100. The 150-participant cap on paid plans is below Zoom (1,000) and Teams (1,000). If you run large all-hands or webinars, Dialpad can't handle it. The brand isn't well-known enough for external meetings — clients may not trust a "Dialpad" link the way they trust Zoom. And while the AI is genuinely good, it works best in English. Other language support is improving but not on par yet.
Pros and Cons
Pros
- Best-in-class real-time transcription — runs during the meeting, not after, with high accuracy
- AI meeting summaries and action items generated instantly when the call ends, no waiting
- Live sentiment analysis on sales calls can surface battle cards and coaching prompts
- Free plan includes unlimited meeting duration (most competitors cap at 40-60 minutes)
- Full UCaaS platform at $27/user/month undercuts RingCentral ($30) with comparable features
Cons
- Free plan caps at just 10 participants — useless for most team meetings
- Paid plan maxes at 150 participants, far below Zoom and Teams at 1,000
- Brand recognition is low — external clients may not trust Dialpad meeting links
- AI features work best in English; other language accuracy still needs improvement
- No webinar or large event capability — need a separate tool for events over 150 people
Dialpad Meetings Pricing
Dialpad Meetings Free
- Unlimited meetings
- 10 participants max
- AI meeting summary
- Screen sharing
- Virtual backgrounds
- Chat in meeting
Dialpad Meetings Business
- 150 participants
- Unlimited recording
- Real-time transcription
- AI action items
- Meeting analytics
- Salesforce integration
Dialpad Business (Full Platform)
- Everything in Meetings Business
- Cloud phone system
- Team messaging
- SMS/MMS
- Vi AI across all channels
- IVR & call routing
Pricing last verified: March 25, 2026
Who is Dialpad Meetings Best For?
- Sales teams wanting real-time AI coaching and sentiment analysis during customer calls
- Companies that value meeting transcription and searchable conversation history
- Small businesses (10-100 employees) needing affordable UCaaS with strong AI
- Teams that want AI meeting intelligence without paying extra (like Teams Copilot at $30/user)
Technical Details
The Bottom Line
Dialpad Meetings scores 7.5/10. It stands out for best-in-class real-time transcription — runs during the meeting, not after, with high accuracy. Best suited for sales teams wanting real-time ai coaching and sentiment analysis during customer calls. Keep in mind that free plan caps at just 10 participants — useless for most team meetings. There is a free plan to get started.
Frequently Asked Questions
Based on editorial analysis