Pricing
subscription
Best For
Sales teams that live in Salesforce or HubSpot and need phone calls deeply integrated with their CRM
Rating
8.0/10
Last Updated
Mar 2026
TL;DR
Aircall is the VoIP system that CRM-heavy teams love. Where other phone systems treat CRM integration as a checkbox, Aircall makes it the core experience. Salesforce, HubSpot, Zendesk, Intercom — the integrations are deep, not surface-level. Click-to-call from your CRM. Call notes sync automatically. Activity logging happens without any manual work. The phone system itself is straightforward and reliable. At $30-50/user, it's not the cheapest, and the lack of video conferencing means you still need Zoom or Teams for meetings.
What is Aircall?
The CRM-First Phone System
Aircall launched in 2014 with a clear thesis: business phone systems should integrate deeply with the tools teams already use. That focus on integration quality over feature quantity is what makes Aircall different. They don't try to be an all-in-one UCaaS platform. They're a phone system that works beautifully inside your CRM.
The integration depth is noticeable. Salesforce integration logs calls, records, notes, and next steps to the right contact automatically. HubSpot integration triggers workflows based on call outcomes. Zendesk integration creates tickets from missed calls. Over 100 integrations total, and the popular ones are genuinely well-built — not just API webhook connections.
Built for Sales and Support
Aircall separates phone features into sales-specific and support-specific capabilities. Sales teams get power dialers, click-to-call from CRM, call tagging, and warm transfer between reps. Support teams get IVR menus, call queuing, skill-based routing, and callback scheduling. Both get shared call analytics.
The power dialer is particularly useful for outbound sales. Feed it a list of numbers, and it dials them sequentially while logging activity to your CRM. Reps spend more time talking and less time clicking. In teams I've seen adopt Aircall, daily call volumes increased 30-40% from the power dialer alone.
Simple Setup, Clean Interface
Setup takes about 30 minutes for a basic deployment. Buy numbers, set up routing rules, install the softphone app, connect your CRM. Done. The learning curve is gentle enough that most agents are productive within a day. The admin dashboard is clean — not buried in settings like some enterprise platforms.
What's Missing
No video conferencing. Period. If you need video meetings, you'll run Zoom or Microsoft Teams alongside Aircall. That's two apps instead of one. No team messaging either — Aircall is phone calls, period. International calling rates are per-minute, no unlimited bundles. And the pricing at $30-50/user excludes small businesses who might prefer a cheaper option.
Pros and Cons
Pros
- CRM integrations are genuinely deep — Salesforce, HubSpot, and Zendesk connections auto-log everything
- Power dialer increases outbound sales call volumes by 30-40% by eliminating manual dialing
- Setup takes about 30 minutes and most agents are productive within a single day of training
- Clean admin dashboard that avoids the complexity overload of enterprise UCaaS platforms
- Over 100 native integrations built to production quality, not just basic webhook connections
Cons
- No video conferencing — you still need Zoom or Microsoft Teams for meetings
- No team messaging feature — Aircall handles calls only, not unified communications
- International calling rates are per-minute with no unlimited international bundles on standard plans
- Minimum 3 users on all plans excludes solo users and very small teams
- At $30-50/user, it is pricier than Dialpad or basic VoIP alternatives for the feature set
Aircall Pricing
Essentials
- Unlimited inbound calls
- Click-to-call
- IVR
- Call recording
- Softphone app
- Basic analytics
- 100+ integrations
Professional
- Everything in Essentials
- Power Dialer
- Salesforce integration
- Advanced analytics
- Call monitoring
- Custom routing
- Mandatory tags
Custom
- Everything in Professional
- Unlimited worldwide calls
- Custom analytics
- API access
- Dedicated account manager
- Priority support
- SSO
Pricing last verified: March 25, 2026
Who is Aircall Best For?
- Sales teams that live in Salesforce or HubSpot and need phone calls deeply integrated with their CRM
- Support teams running Zendesk or Intercom that want calls to create tickets and log automatically
- Companies that want a dead-simple phone system without the complexity of full UCaaS platforms
- Outbound sales operations that need power dialer functionality with CRM activity logging
Technical Details
The Bottom Line
Aircall scores 8/10. It stands out for crm integrations are genuinely deep — salesforce, hubspot, and zendesk connections auto-log everything. Best suited for sales teams that live in salesforce or hubspot and need phone calls deeply integrated with their crm. Keep in mind that no video conferencing — you still need zoom or microsoft teams for meetings.
Frequently Asked Questions
Based on editorial analysis