ConnectWise ScreenConnect vs GoTo Resolve: Complete Comparison 2026

An in-depth comparison of features, pricing, and user experience to help you make the right choice.

ConnectWise ScreenConnect

8.4(3,100 reviews)

Self-hosted remote support platform built for MSPs with unattended access, branding customization, and deep ConnectWise PSA/RMM integration.

7.3(1,800 reviews)

IT management and remote support platform from GoTo (formerly LogMeIn) combining helpdesk, remote access, device management, and zero-trust security.

Aspect	ConnectWise ScreenConnect	GoTo Resolve
Best For	MSPs needing brandable, self-hosted remote support integrated with ConnectWise tools	Small IT teams (1-5 technicians) wanting one platform for support, devices, and tickets
Pricing Model	Subscription	Freemium
Starting Price	$33/mo	Free
Deployment	cloud, on premise, self hosted	cloud
Platforms	WINDOWS, MAC, LINUX, IOS, ANDROID	WINDOWS, MAC, IOS, ANDROID
Rating	8.4/10	7.3/10

Self-hosted deployment gives full control over connection data — critical for regulated industries
Session toolbox is the most comprehensive for IT support with backstage mode and annotation
White-label customization lets MSPs brand the entire support experience
Deep ConnectWise PSA/RMM integration creates a unified IT service management workflow
Extension system allows custom scripts and tools to be added to the session toolbox

Built for IT support professionals — overly complex for simple personal remote access
ConnectWise ecosystem dependency means less value if you use competing PSA/RMM tools
Pricing at $33-46/month per technician is higher than TeamViewer or AnyDesk for basic needs
On-premises deployment requires server maintenance and infrastructure management
UI is functional for technicians but intimidating for end users receiving support

Zero-trust execution model requiring multi-party approval is a genuine security differentiator
Converged platform combines remote support, device management, and ticketing in one tool
Free tier with 3 devices lets small teams start without commitment
Patch management and software deployment reduce the need for a separate RMM tool
Session recording and audit logs support compliance requirements

GoTo brand confusion from multiple rebrands makes evaluation and comparison difficult
Individual features (remote, ticketing, management) dont match specialized tools in depth
Pricing at $57/month is higher than remote-only tools for teams that dont need full IT management
GoTo pricing and packaging changes during product transitions have frustrated existing customers
Mac device management lags behind Windows capabilities

Product	Pricing Model	Starting Price
ConnectWise ScreenConnect	subscription	$33/mo
GoTo Resolve	freemium	Free0

Choose ConnectWise ScreenConnect if...

MSPs needing brandable, self-hosted remote support integrated with ConnectWise tools

Choose GoTo Resolve if...

Small IT teams (1-5 technicians) wanting one platform for support, devices, and tickets

Explore more alternatives or read in-depth reviews to make your decision.