Freshsales vs Kommo: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Freshsales
8.4(1,450 reviews)
Modern sales CRM with built-in phone, email, and AI-powered lead scoring for growing teams.
Kommo
Messenger-based CRM for sales teams that sell through WhatsApp, Instagram, and Facebook Messenger.
Quick Comparison
| Aspect | Freshsales | Kommo |
|---|---|---|
| Best For | Small to mid-sized sales teams wanting modern UX | Sales teams that close deals through WhatsApp and social messaging |
| Pricing Model | Freemium | Free Trial |
| Starting Price | Free | $15/mo |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 8.4/10 | 7.9/10 |
Pros & Cons
Freshsales
Pros
- Modern, intuitive interface that sales reps actually enjoy
- Built-in phone and email reduces tool sprawl
- Freddy AI provides genuinely useful insights
- Quick implementation - most teams are live in days
Cons
- Reporting and analytics could be more robust
- Third-party integration library is smaller than competitors
- Free plan is quite limited for real use
- Advanced customization requires higher tiers
Kommo
Pros
- Best-in-class WhatsApp, Instagram, and Messenger integration
- Unified inbox for all messaging channels tied to CRM pipeline
- No-code Salesbot builder for automated lead qualification
- Clean, intuitive interface that sales reps actually enjoy using
- Strong presence and support in Latin America and APAC markets
Cons
- Traditional CRM features (email, reporting) are basic
- Limited custom objects and field types
- No free plan - only a 14-day trial
- Reporting is shallow compared to full-featured CRMs
- Less useful for businesses that sell primarily through email or phone
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Freshsales | freemium | Free0 |
| Kommo | free trial | $15/mo |
Our Verdict
Choose Freshsales if...
Small to mid-sized sales teams wanting modern UX
Choose Kommo if...
Sales teams that close deals through WhatsApp and social messaging
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.