Gorgias vs LiveChat: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
LiveChat
8.2(8,900 reviews)
Dedicated live chat platform for customer support with ticketing, canned responses, and rich messaging from $20/agent/mo.
Quick Comparison
| Aspect | Gorgias | LiveChat |
|---|---|---|
| Best For | Shopify, BigCommerce, and Magento stores | Support teams of 3-20 agents who want a focused, reliable chat tool without platform bloat |
| Pricing Model | Subscription | Subscription |
| Starting Price | $10/mo | $20/mo |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID, MAC, WINDOWS |
| Rating | 4.6/10 | 8.2/10 |
Pros & Cons
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
LiveChat
Pros
- Dead simple setup — install the widget and start chatting within 15 minutes, no technical skills required
- Agent dashboard is clean and fast with sneak peek typing preview that cuts response times
- Staffing prediction feature helps managers schedule the right number of agents per shift
- Multi-channel support pulls website, WhatsApp, Messenger, and email into one unified queue
- Reliable uptime and performance — the company has 20+ years of experience doing this one thing well
Cons
- AI chatbot requires separate ChatBot subscription starting at $52/month — not built in
- Knowledge base is another separate product (KnowledgeBase) with its own pricing
- Starter plan limits chat history to 60 days, which is frustratingly short
- No built-in help desk comparable to Intercom or Zendesk — strictly a chat tool
- Per-agent pricing adds up quickly for larger teams compared to flat-rate alternatives
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Gorgias | subscription | $10/mo |
| LiveChat | subscription | $20/mo |
Our Verdict
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Choose LiveChat if...
Support teams of 3-20 agents who want a focused, reliable chat tool without platform bloat
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.