GoTo Resolve vs TeamViewer: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
GoTo Resolve
IT management and remote support platform from GoTo (formerly LogMeIn) combining helpdesk, remote access, device management, and zero-trust security.
TeamViewer
The most widely used remote access and support platform with cross-platform connectivity, file transfer, and enterprise device management for 600K+ customers.
Quick Comparison
| Aspect | GoTo Resolve | TeamViewer |
|---|---|---|
| Best For | Small IT teams (1-5 technicians) wanting one platform for support, devices, and tickets | IT support teams needing cross-platform remote access to diverse device fleets |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| Deployment | cloud | cloud, on premise |
| Platforms | WINDOWS, MAC, IOS, ANDROID | WEB, WINDOWS, MAC, LINUX, IOS, ANDROID |
| Rating | 7.3/10 | 7.8/10 |
Pros & Cons
GoTo Resolve
Pros
- Zero-trust execution model requiring multi-party approval is a genuine security differentiator
- Converged platform combines remote support, device management, and ticketing in one tool
- Free tier with 3 devices lets small teams start without commitment
- Patch management and software deployment reduce the need for a separate RMM tool
- Session recording and audit logs support compliance requirements
Cons
- GoTo brand confusion from multiple rebrands makes evaluation and comparison difficult
- Individual features (remote, ticketing, management) dont match specialized tools in depth
- Pricing at $57/month is higher than remote-only tools for teams that dont need full IT management
- GoTo pricing and packaging changes during product transitions have frustrated existing customers
- Mac device management lags behind Windows capabilities
TeamViewer
Pros
- Largest installed base (2.5B+ devices) means connecting to anyone is almost always possible
- Cross-platform support is the most comprehensive — every OS combination works reliably
- Connection stability is excellent even on poor networks with automatic quality adjustment
- Enterprise Tensor product adds serious device management and security features for large IT teams
- Free personal tier lets individuals access their own devices without paying
Cons
- Pricing has increased aggressively — significantly more expensive than AnyDesk or Splashtop
- Free tier frequently flags accounts as "commercial use" and restricts functionality unnecessarily
- UI hasn't had a meaningful refresh in years — feels dated compared to modern alternatives
- Performance for high-framerate content (gaming, video editing) trails Parsec and Splashtop
- The 2016 security breach, while addressed, still causes hesitation for security-conscious buyers
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| GoTo Resolve | freemium | Free0 |
| TeamViewer | freemium | Free0 |
Our Verdict
Choose GoTo Resolve if...
Small IT teams (1-5 technicians) wanting one platform for support, devices, and tickets
Choose TeamViewer if...
IT support teams needing cross-platform remote access to diverse device fleets
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.