LiveAgent vs Hiver: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
LiveAgent
4.5(1,456 reviews)
All-in-one help desk with ticketing, live chat, call center, and social media support.
Hiver
8.3(1,890 reviews)
Gmail-based help desk that turns your inbox into a shared workspace with ticketing, SLAs, and automation. Free for up to 10 users.
Quick Comparison
| Aspect | LiveAgent | Hiver |
|---|---|---|
| Best For | Teams needing omnichannel including phone | Teams already using Gmail/Google Workspace for email |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| Deployment | cloud, self hosted | cloud |
| Platforms | WEB, IOS, ANDROID, WINDOWS, MAC | WEB |
| Rating | 4.5/10 | 8.3/10 |
Pros & Cons
LiveAgent
Pros
- All channels included in one platform
- Built-in call center without separate tool
- Competitive pricing with free tier
- Hybrid ticket stream shows all channels
- Gamification for agent motivation
Cons
- Interface feels dated compared to newer tools
- Some workflows are clunky to use
- Mobile apps need improvement
- Learning curve for full feature utilization
Hiver
Pros
- Zero learning curve if your team already uses Gmail
- Free plan genuinely useful for up to 10 users — not a crippled trial
- Collision detection stops agents from duplicating replies
- Internal notes and email assignments feel native to Gmail
- Live chat feeds into the same Gmail workflow, keeping everything unified
- SLA and automation features rival standalone help desks
Cons
- Only works with Gmail — if you use Outlook or another client, forget it
- No standalone web app — you depend entirely on the Gmail extension
- Live chat features are basic compared to dedicated tools like Intercom
- Limited customization since everything runs within Gmail constraints
- Advanced automation and AI features are locked behind the $49/user Elite plan
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| LiveAgent | freemium | Free0 |
| Hiver | freemium | Free0 |
Our Verdict
Choose LiveAgent if...
Teams needing omnichannel including phone
Choose Hiver if...
Teams already using Gmail/Google Workspace for email
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.