Workiz vs ServiceTitan: Complete Comparison 2026

An in-depth comparison of features, pricing, and user experience to help you make the right choice.

Workiz

8.1(1,200 reviews)

FSM with built-in phone system and call tracking. Strong for locksmith, junk removal, and appliance repair. Plans from $65/month.

8.8(4,200 reviews)

The dominant FSM platform for HVAC, plumbing, and electrical contractors. Powerful but expensive—starting at $398/month.

Aspect	Workiz	ServiceTitan
Best For	Locksmith businesses where phone calls are the primary new customer channel and marketing attribution matters	HVAC, plumbing, and electrical contractors with 10+ technicians running $1M+ annual revenue
Pricing Model	Subscription	Subscription
Starting Price	$65/mo	$398/mo
Deployment	cloud	cloud
Platforms	WEB, IOS, ANDROID	WEB, IOS, ANDROID
Rating	8.1/10	8.8/10

Built-in VoIP phone system with call recording and source attribution is unique in the SMB FSM market
Marketing call tracking connects phone leads to booked jobs, optimizing ad spend across channels
Fast dispatch workflow designed for same-day service businesses like locksmith and appliance repair
Competitive pricing for the phone system value—no need to pay separately for a VoIP service

Phone system advantage is irrelevant for service businesses that primarily get customers through online booking
Revenue analytics and flat-rate pricebook are less developed than ServiceTitan or FieldEdge
Less suitable for planned maintenance businesses with recurring schedules vs. reactive service calls
User base and review volume is smaller than Jobber or Housecall Pro, making third-party evaluation harder

Best revenue tracking and marketing attribution in the FSM market—connects ad spend to closed jobs
Pricebook module consistently increases average ticket size by 15-30% through guided technician upselling
Service agreement automation handles renewals, reminders, and recurring revenue without manual tracking
Technician scorecard reporting identifies your top performers and those who need coaching

Base pricing starts at $398/month—one of the most expensive FSM platforms for small teams under 10 technicians
Implementation takes 3-6 months and requires real organizational commitment—rushing it delivers poor results
Designed specifically for residential trade contractors; less suitable for commercial-only or non-trade field service
Customer support response times have declined as the company has scaled rapidly since 2021

Product	Pricing Model	Starting Price
Workiz	subscription	$65/mo
ServiceTitan	subscription	$398/mo

Choose Workiz if...

Locksmith businesses where phone calls are the primary new customer channel and marketing attribution matters

Choose ServiceTitan if...

HVAC, plumbing, and electrical contractors with 10+ technicians running $1M+ annual revenue

Explore more alternatives or read in-depth reviews to make your decision.