Gorgias vs Front: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Front
4.5(987 reviews)
Shared inbox platform for teams managing email at scale with collaboration features.
Quick Comparison
| Aspect | Gorgias | Front |
|---|---|---|
| Best For | Shopify, BigCommerce, and Magento stores | Teams managing high-volume email communication |
| Pricing Model | Subscription | Subscription |
| Starting Price | $10/mo | $19/mo |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 4.6/10 | 4.5/10 |
Pros & Cons
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Front
Pros
- Email-native approach feels personal to customers
- Strong collaboration without sacrificing familiarity
- Clean interface that teams adopt quickly
- Multi-channel support in one inbox
- Good analytics and SLA tracking
Cons
- More expensive than basic shared inbox tools
- May not scale for very large support operations
- Less structured than traditional ticketing
- Knowledge base is basic compared to competitors
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Gorgias | subscription | $10/mo |
| Front | subscription | $19/mo |
Our Verdict
Choose Gorgias if...
You need Shopify, BigCommerce, and Magento stores and prefer subscription pricing.
Choose Front if...
You need Teams managing high-volume email communication and prefer subscription pricing.
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.