ServiceMax vs UpKeep: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
ServiceMax
8.0(450 reviews)
Enterprise field service management platform built on Salesforce for high-tech, medical devices, energy, and complex equipment industries.
UpKeep
8.5(1,200 reviews)
Mobile-first CMMS for maintenance teams managing work orders, assets, and preventive maintenance from any device.
Quick Comparison
| Aspect | ServiceMax | UpKeep |
|---|---|---|
| Best For | Medical device manufacturers managing field service at hospital and clinic sites | Maintenance teams moving from paper or spreadsheet-based tracking to digital |
| Pricing Model | Contact Sales | Subscription |
| Starting Price | Contact Sales | $20/mo |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 8.0/10 | 8.5/10 |
Pros & Cons
ServiceMax
Pros
- Best-in-class service contract and entitlement management for complex equipment
- Native Salesforce integration connects field service with CRM and sales data
- Handles multi-step, multi-party field service workflows for regulated industries
- Asset 360 provides complete installed base visibility across customer sites
Cons
- Extremely expensive at $150-300/user/month before Salesforce licensing costs
- Implementation requires specialized partners and typically takes 6-12 months
- Overkill for companies without complex service contract obligations
- Requires Salesforce investment—organizations not on Salesforce face a steep barrier
UpKeep
Pros
- Best mobile app in the CMMS market—works reliably on cheap Android devices
- Fast setup: most teams go live in under a week with real data
- Technicians adopt it without extensive training or IT hand-holding
- Strong preventive maintenance scheduling with calendar and trigger-based automation
Cons
- Reporting is basic—serious reliability analysis requires exporting data to another tool
- Inventory management lacks depth for complex multi-location spare parts operations
- Customer support response times slow down noticeably on Starter and Professional tiers
- Per-user pricing climbs quickly once you scale beyond 20-30 technicians
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| ServiceMax | contact sales | Contact Sales |
| UpKeep | subscription | $20/mo |
Our Verdict
Choose ServiceMax if...
You need Medical device manufacturers managing field service at hospital and clinic sites and prefer contact sales pricing.
Choose UpKeep if...
You need Maintenance teams moving from paper or spreadsheet-based tracking to digital and prefer subscription pricing.
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.