Pricing
contact sales
Best For
Mid-size commercial service companies with 15-100 technicians prioritizing mobile field workflows
Rating
7.5/10
Last Updated
Mar 2026
TL;DR
FieldAware took the mobile-first approach to FSM before it was fashionable. The field technician experience is genuinely good—offline capability, custom forms, and asset management work well on tablets and phones. Where it struggles is on the office side: the scheduling board and reporting feel like they got less attention than the mobile app. Pricing around $70-120/user/month puts it in an awkward middle ground—more expensive than Jobber, less capable than ServiceTitan. It works best for mid-size commercial service companies that prioritize mobile workflows over back-office features.
What is FieldAware?
Mobile-First FSM Before Mobile-First Was Cool
FieldAware was founded in 2011 in Dallas (now Plano, TX) with a bet that field service would shift to mobile devices faster than the incumbent vendors anticipated. That bet paid off—partially. The mobile app experience is genuinely one of the better ones in the FSM market. Technicians get offline-capable work order management, custom digital forms, asset history, parts lookup, and customer signature capture on their phones and tablets. The UI was designed for gloved hands and bright sunlight conditions, which sounds minor but matters enormously in the field.
The platform handles work order management, scheduling and dispatch, mobile forms and checklists, asset management with lifecycle tracking, time and expense tracking, and analytics dashboards. Integrations with QuickBooks, Salesforce, and several ERP systems are available. The API is open for custom connections.
The Mobile Experience Is the Product
FieldAware's strength is what technicians see and use every day. The mobile app isn't a stripped-down version of the desktop—it's a full-featured work environment. Technicians can view job details, access equipment history, complete multi-step inspection forms, capture photos, collect signatures, log parts used, and submit time entries without switching between apps. Offline mode stores everything locally and syncs when connectivity returns.
The custom forms builder is flexible enough to handle complex inspection workflows. Property management companies, HVAC maintenance firms, and equipment service businesses use it for condition assessments, safety checklists, and compliance documentation. Forms attach directly to work orders and customer records for audit trails.
Where FieldAware Needs Work
The back-office experience hasn't kept pace with the mobile side. The scheduling board is functional but lacks the sophistication of ServiceTitan's or Salesforce Field Service's dispatch tools. Drag-and-drop scheduling works, but advanced constraint-based optimization isn't there. Reporting covers the basics—completed jobs, technician utilization, revenue—but building custom reports requires more effort than it should.
The pricing isn't published, but expect $70-120/user/month depending on modules and contract terms. That's a tough position. Jobber offers a cleaner experience at $49-149/month flat. ServiceTitan delivers more depth for similar per-user costs. FieldAware needs to clearly justify what the premium buys you.
Who Should Consider FieldAware
Mid-size commercial service companies with 15-100 technicians who need strong mobile workflows, asset management, and custom forms. Organizations where the field technician experience is the priority over back-office reporting. Companies already invested in Salesforce or ERP systems that need an FSM layer with solid integration capabilities.
Pros and Cons
Pros
- Best-in-class mobile app with genuine offline capability—designed for real field conditions, not just demo environments
- Custom forms builder handles complex inspection workflows without developer involvement
- Asset management with lifecycle tracking is stronger than most mid-market FSM competitors
- Open API and pre-built integrations with Salesforce, QuickBooks, and major ERP systems
Cons
- Back-office scheduling and dispatch tools lack the sophistication of top-tier competitors like ServiceTitan
- Pricing at ~$70-120/user/month sits in an awkward middle ground between affordable and enterprise-grade
- Reporting requires more effort than it should to build custom views and actionable dashboards
- Smaller company with fewer resources than competitors backed by larger organizations
- No publicly available pricing makes it hard to evaluate cost before engaging with sales
FieldAware Pricing
Standard
- Work order management
- Scheduling and dispatch
- Mobile app with offline mode
- Customer management
- Basic reporting
- QuickBooks integration
Professional
- Everything in Standard
- Custom forms builder
- Asset management
- Advanced analytics
- Salesforce integration
- API access
- Time and expense tracking
Pricing last verified: March 22, 2026
Who is FieldAware Best For?
- Mid-size commercial service companies with 15-100 technicians prioritizing mobile field workflows
- Equipment maintenance firms needing asset lifecycle tracking and complex inspection forms
- Organizations already on Salesforce or ERP systems wanting FSM integration without replacing their stack
- Property management and facilities companies that need strong mobile form capabilities
Technical Details
The Bottom Line
FieldAware scores 7.5/10. It stands out for best-in-class mobile app with genuine offline capability—designed for real field conditions, not just demo environments. Best suited for mid-size commercial service companies with 15-100 technicians prioritizing mobile field workflows. Keep in mind that back-office scheduling and dispatch tools lack the sophistication of top-tier competitors like servicetitan.
Frequently Asked Questions
Based on editorial analysis
