Workiz

Workiz: The FSM Platform Built Around Phone-Driven Service Businesses

Most field service businesses still get the majority of their new customers through phone calls. Jobber and ServiceTitan handle the operational side well. Workiz handles the phone side better than any FSM competitor.

The built-in VoIP phone system is the differentiator. Incoming calls route to the right team members, conversations are recorded for quality review, and the system tracks which marketing source generated each call. When a locksmith is running Google Ads and Yelp campaigns simultaneously, knowing which channel is producing booked jobs—not just calls, but paid jobs—is exactly the attribution data that optimizes marketing spend.

The Phone-to-Job Flow

When a customer calls, the system shows the dispatcher their history if they are an existing customer. New customer calls create a record automatically. Dispatchers can schedule the job, assign a technician, and send a booking confirmation—all without switching between systems. The call recording keeps a permanent record of what was quoted and promised.

Automated text and email notifications keep customers informed about technician arrival times. The online booking option also exists for customers who prefer not to call.

Who Workiz Serves Best

Locksmith companies, junk removal businesses, appliance repair shops, and other service operations where:

1. The phone is the primary new customer channel
2. Marketing attribution by call source matters
3. Fast dispatch (same-day, often within the hour) is the operational model

For these businesses, the Workiz phone integration delivers value that no other FSM platform matches at a comparable price point.