ADP Workforce Now

ADP is the largest payroll provider in the world, processing paychecks for 1 in 6 US workers. Workforce Now is their mid-market product, sitting between ADP Run (small business) and ADP Vantage (enterprise).

The platform covers core HR management, payroll, time & attendance, benefits administration, talent management, and analytics. Payroll is ADP's bread and butter—they handle tax compliance across all US states and territories, manage year-end forms, and guarantee on-time, accurate payments.

Benefits administration goes beyond basic enrollment. ADP has relationships with major carriers and can often negotiate rates. Their benefits advisors help companies design competitive packages. COBRA administration, FSA/HSA management, and ACA compliance are included.

Time and attendance features include scheduling, time clocks, mobile punch, and overtime calculations. The system integrates tightly with payroll so hours flow automatically. Workforce management capabilities help with labor cost forecasting.

Talent management covers recruiting, onboarding, performance reviews, and learning management. The ADP Marketplace offers integrations with hundreds of third-party applications.

Pricing is customized based on employee count and modules. Expect roughly $10-20 per employee per month for basic packages, potentially higher with add-ons. Implementation fees are common for larger deployments.

The main criticism is the user interface—it's functional but feels dated compared to newer competitors. ADP has been modernizing, but legacy aspects remain. Customer service quality depends on your account team.