Cheaper Freshservice alternatives 2026
12 alternatives reviewed and compared
Freshservice alternatives that start below what Freshservice charges — same job, smaller bill.
Looking for alternatives to:
Freshservice
ITSM platform with asset management, change control, and AI-powered incident resolution for IT teams.
Top alternatives compared
| Software | Rating | Starting price | Best for | Actions |
|---|---|---|---|---|
 Freshdesk Customer support software with ticketing, automation, and self-service for growing teams. | 4.4 | Free | SMBs and growing companies (5-100 agents) | |
 Jira Service Management ITSM platform built on Jira with incident, change, and asset management plus a free tier for up to 3 agents. | 8.0 | Free | IT teams already using Jira Software for development | |
 Gorgias E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in. | 4.6 | $10/mo | Shopify, BigCommerce, and Magento stores | |
 Zoho Desk Affordable help desk software with ticketing, AI, and Zoho ecosystem integration. | 4.2 | Free | Companies already using Zoho products | |
 ManageEngine ServiceDesk Plus Full ITSM suite with integrated asset management, CMDB, and change management. Cloud or on-premise deployment from $13/technician/mo. | 8.0 | $13/mo | IT teams needing ITSM with built-in asset management | |
 Tidio Live chat, chatbot, and help desk platform built for small businesses and e-commerce stores. Free plan available. | 8.3 | Free | Small e-commerce stores on Shopify or WooCommerce | |
 LiveAgent All-in-one help desk with ticketing, live chat, call center, and social media support. | 4.5 | Free | Teams needing omnichannel including phone | |
 Spiceworks Completely free IT help desk with network monitoring, inventory tracking, and a massive community of IT professionals. | Free | Small IT teams with zero budget for help desk software | ||
 Hiver Gmail-based help desk that turns your inbox into a shared workspace with ticketing, SLAs, and automation. Free for up to 10 users. | 8.3 | Free | Teams already using Gmail/Google Workspace for email | |
 Freshchat Conversational messaging platform by Freshworks with AI bots, omnichannel support, and a free plan for 100 agents. | Free | Teams wanting free live chat for large agent groups |
Detailed reviews
Freshdesk
Customer support software with ticketing, automation, and self-service for growing teams.
Best for:
Why pick Freshdesk over Freshservice?
Freshdesk has a genuinely usable free tier and is strong at SMBs and growing companies (5-100 agents).
Jira Service Management
ITSM platform built on Jira with incident, change, and asset management plus a free tier for up to 3 agents.
Best for:
Why pick Jira Service Management over Freshservice?
Jira Service Management has a genuinely usable free tier and is strong at IT teams already using Jira Software for development.
Gorgias
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Best for:
Why pick Gorgias over Freshservice?
Gorgias is priced competitively and is strong at Shopify, BigCommerce, and Magento stores.
Zoho Desk
Affordable help desk software with ticketing, AI, and Zoho ecosystem integration.
Best for:
Why pick Zoho Desk over Freshservice?
Zoho Desk has a genuinely usable free tier and is strong at Companies already using Zoho products.
ManageEngine ServiceDesk Plus
Full ITSM suite with integrated asset management, CMDB, and change management. Cloud or on-premise deployment from $13/technician/mo.
Best for:
Why pick ManageEngine ServiceDesk Plus over Freshservice?
ManageEngine ServiceDesk Plus is priced competitively and is strong at IT teams needing ITSM with built-in asset management.
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