osTicket Pricing 2026: Plans, Costs & Hidden Fees
Complete pricing breakdown to help you choose the right plan
Starting at
$0/mo
Plans available
2
Pricing model
open source
Pricing last verified: March 22, 2026
osTicket Pricing Plans
Most Popular
Self-Hosted (Open Source)
$0/month
- Full ticket management
- Custom forms
- SLA management
- Auto-routing
- Knowledge base
- Agent collision detection
- Plugin support
Cloud Hosted
$12/month
- All self-hosted features
- Managed hosting
- Automatic updates
- Daily backups
- SSL included
- Email support
Hidden Costs to Consider
Implementation & Setup
Many enterprise software solutions charge implementation fees ranging from a few hundred to thousands of dollars. Ask about setup costs before committing.
Training & Onboarding
Training sessions, dedicated onboarding, and certification programs may incur additional costs beyond the subscription fee.
Integrations & Add-ons
Premium integrations, API access, or additional modules may require separate licenses or higher-tier plans.
Overage Charges
Exceeding user limits, storage caps, or API call quotas can result in unexpected charges. Understand your limits before signing up.
How osTicket Pricing Compares
| Software | Starting Price | Pricing Model | Rating | |
|---|---|---|---|---|
| osTicket | $0/mo | open source | 7.2/10 | Current |
| Zendesk | $55/mo | subscription | 4.3/10 | |
| Freshdesk | $0/mo | freemium | 4.4/10 | |
| Jira Service Management | $0/mo | freemium | 8.0/10 |
osTicket Pricing FAQ
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Visit their website to start your free trial or request a demo.