Pricing
freemium
Best For
Small IT teams (1-5 technicians) wanting one platform for support, devices, and tickets
Rating
7.3/10
Last Updated
Mar 2026
TL;DR
GoTo Resolve is GoTo's (formerly LogMeIn) answer to the modern IT management market. It combines remote support, device management, helpdesk ticketing, and zero-trust security in one platform. The zero-trust approach — requiring multi-party approval for sensitive operations — is a genuine differentiator. For small to mid-size IT teams, having remote access, ticketing, and device management under one roof simplifies operations. Pricing starts at $57/month (billed annually) for the basic plan. The downside: GoTo's brand has become confusing after multiple rebrands, and individual features don't match specialized tools.
What is GoTo Resolve?
The Converged IT Platform
GoTo Resolve launched in 2022 as GoTo's consolidated IT management platform, replacing the scattered product lineup that included GoToAssist, GoTo Central, and various other brands. The vision is sound: small and mid-size IT teams shouldn't need separate tools for remote support, device management, helpdesk ticketing, and security monitoring. GoTo Resolve puts them all in one interface.
Zero-Trust Security Model
The standout feature is the zero-trust execution model. Before a technician can execute a privileged command on a remote device, the action requires approval from another authorized person. This prevents insider threats and accidental damage. For compliance-conscious organizations, it's a meaningful security layer that most consumer remote desktop tools don't offer.
Remote Support and Management
The remote support capabilities are solid — screen sharing, unattended access, file transfer, multi-monitor support, and session recording. The device management module handles patch management, software deployment, and inventory across Windows and Mac endpoints. The ticketing system is basic but functional for teams that don't need a full-featured ITSM platform.
The GoTo Brand Problem
GoTo has rebranded so many times (LogMeIn → GoTo, GoToAssist → GoTo Resolve, etc.) that the market is confused. Customers aren't sure which product replaces which, and the pricing/packaging changes during transitions have frustrated long-time users. The product itself is capable, but the brand confusion creates unnecessary friction during evaluation.
Pros and Cons
Pros
- Zero-trust execution model requiring multi-party approval is a genuine security differentiator
- Converged platform combines remote support, device management, and ticketing in one tool
- Free tier with 3 devices lets small teams start without commitment
- Patch management and software deployment reduce the need for a separate RMM tool
- Session recording and audit logs support compliance requirements
Cons
- GoTo brand confusion from multiple rebrands makes evaluation and comparison difficult
- Individual features (remote, ticketing, management) dont match specialized tools in depth
- Pricing at $57/month is higher than remote-only tools for teams that dont need full IT management
- GoTo pricing and packaging changes during product transitions have frustrated existing customers
- Mac device management lags behind Windows capabilities
GoTo Resolve Pricing
Standard
- Up to 25 devices
- Remote support
- Device management
- Ticketing
- Reporting
Premium
- Unlimited devices
- Zero-trust execution
- Advanced automation
- API access
- Priority support
Pricing last verified: March 25, 2026
Who is GoTo Resolve Best For?
- Small IT teams (1-5 technicians) wanting one platform for support, devices, and tickets
- Organizations that value zero-trust security for remote administration
- Companies transitioning from legacy GoTo/LogMeIn products
- IT departments wanting basic RMM capabilities without a dedicated RMM tool
Technical Details
The Bottom Line
GoTo Resolve scores 7.3/10. It stands out for zero-trust execution model requiring multi-party approval is a genuine security differentiator. Best suited for small it teams (1-5 technicians) wanting one platform for support, devices, and tickets. Keep in mind that goto brand confusion from multiple rebrands makes evaluation and comparison difficult. There is a free plan to get started.
Frequently Asked Questions
Based on editorial analysis