Mejor Help Desk Software en 2026
Customer support and ticketing solutions to manage inquiries and improve service.
Top 3 Help Desk Software Software 2026
Helpwise
Shared inbox and help desk for teams with live chat, WhatsApp integration, automation, and SLA tracking.
SupportBee
Simple email-based help desk with shared inbox, knowledge base, and customer portal. No bloat, no fuss.
Richpanel
E-commerce customer support platform with AI-powered self-service, order management, and multichannel inbox.
How We Ranked the Best Help Desk Software Software
User Ratings
Based on verified user reviews and satisfaction scores
Feature Analysis
Comprehensive evaluation of features and capabilities
Value Assessment
Price-to-value ratio and ROI considerations
Complete Help Desk Software Rankings
| Rank | Software | Rating | Starting Price | Best For | Actions |
|---|---|---|---|---|---|
| #4 | Freshchat Conversational messaging platform by Freshworks with AI bots, omnichannel support, and a free plan for 100 agents. | Free | Teams wanting free live chat for large agent groups | ||
| #5 | Re:amaze Customer service and live chat platform built for e-commerce, with shared inbox, FAQ, and deep Shopify integration. | 8.0 | $29/mo | Shopify and WooCommerce store owners | |
| #6 | Crisp Business messaging platform for startups and SMBs with live chat, shared inbox, chatbot, and a generous free plan. | 8.0 | Free | Startups and indie hackers needing a free messaging solution | |
| #7 | Tidio Live chat, chatbot, and help desk platform built for small businesses and e-commerce stores. Free plan available. | 8.3 | Free | Small e-commerce stores on Shopify or WooCommerce | |
| #8 | Dixa Conversational customer service platform from Denmark with intelligent routing and a unified agent workspace. | $39/mo | Mid-market companies wanting a modern Zendesk alternative | ||
| #9 | Gladly People-centered customer service platform that replaces ticket numbers with lifelong conversation threads per customer. | 8.2 | Contact Sales | Premium retail and D2C brands with high-touch support | |
| #10 | Kustomer CRM-powered customer service platform that unifies conversations and customer data into a single timeline view. | $89/mo | E-commerce companies with high-volume support | ||
| #11 | HelpCrunch Customer messaging platform combining live chat, knowledge base, email marketing, and chatbots. Plans from $12/member/mo. | 8.0 | $12/mo | SaaS companies wanting chat, email marketing, and knowledge base in one tool | |
| #12 | Groove Simple, affordable help desk built for small businesses. Shared inbox, knowledge base, and live chat starting at $4.80/user/mo. | $4.8/mo | Small businesses and startups with 3-25 agents | ||
| #13 | Hiver Gmail-based help desk that turns your inbox into a shared workspace with ticketing, SLAs, and automation. Free for up to 10 users. | 8.3 | Free | Teams already using Gmail/Google Workspace for email | |
| #14 | TeamSupport B2B customer support platform with built-in customer health scoring, product tracking, and team collaboration tools. | $49/mo | B2B companies managing complex customer accounts | ||
| #15 | ManageEngine ServiceDesk Plus Full ITSM suite with integrated asset management, CMDB, and change management. Cloud or on-premise deployment from $13/technician/mo. | 8.0 | $13/mo | IT teams needing ITSM with built-in asset management | |
| #16 | SysAid IT service management platform with AI automation, built-in remote control, and asset management. Contact sales for pricing. | Contact Sales | IT departments handling heavy remote support workloads | ||
| #17 | osTicket Open-source support ticket system with custom forms, auto-routing, and SLA tracking. Free self-hosted or $12/agent/mo cloud. | Free | Organizations with strict data sovereignty requirements | ||
| #18 | SolarWinds Service Desk Cloud-based ITSM platform with AI-powered ticketing, asset management, and ITIL-ready processes starting at $39/agent/mo. | $39/mo | Mid-market IT teams managing 500-5,000 employees | ||
| #19 | Spiceworks Completely free IT help desk with network monitoring, inventory tracking, and a massive community of IT professionals. | Free | Small IT teams with zero budget for help desk software | ||
| #20 | Jira Service Management ITSM platform built on Jira with incident, change, and asset management plus a free tier for up to 3 agents. | 8.0 | Free | IT teams already using Jira Software for development |
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