Best Software with Ticket Management 2026
Create, assign, track, and resolve support tickets with automated workflows.
11+
Software Options
4
Free Options
7.4
Avg Rating
2026
Last Updated
What is Ticket Management?
Create, assign, track, and resolve support tickets with automated workflows.
Key Benefits of Ticket Management
- Improved efficiency and productivity for your team
- Better data organization and accessibility
- Streamlined workflows and reduced manual tasks
- Enhanced collaboration and communication
- Scalable solutions that grow with your business
Top Picks for Ticket Management
Jira Service Management
ITSM platform built on Jira with incident, change, and asset management plus a free tier for up to 3 agents.
Freshservice
ITSM platform with asset management, change control, and AI-powered incident resolution for IT teams.
ManageEngine ServiceDesk Plus
Full ITSM suite with integrated asset management, CMDB, and change management. Cloud or on-premise deployment from $13/technician/mo.
All Software with Ticket Management
| Software | Rating | Starting Price | Category | Actions |
|---|---|---|---|---|
Jira Service Management ITSM platform built on Jira with incident, change, and asset management plus a free tier for up to 3 agents. | 8.0 | Free | Help Desk Software | |
Freshservice ITSM platform with asset management, change control, and AI-powered incident resolution for IT teams. | 4.6 | $19/mo | Help Desk Software | |
ManageEngine ServiceDesk Plus Full ITSM suite with integrated asset management, CMDB, and change management. Cloud or on-premise deployment from $13/technician/mo. | 8.0 | $13/mo | Help Desk Software | |
SolarWinds Service Desk Cloud-based ITSM platform with AI-powered ticketing, asset management, and ITIL-ready processes starting at $39/agent/mo. | $39/mo | Help Desk Software | ||
Spiceworks Completely free IT help desk with network monitoring, inventory tracking, and a massive community of IT professionals. | Free | Help Desk Software | ||
Hiver Gmail-based help desk that turns your inbox into a shared workspace with ticketing, SLAs, and automation. Free for up to 10 users. | 8.3 | Free | Help Desk Software | |
SysAid IT service management platform with AI automation, built-in remote control, and asset management. Contact sales for pricing. | Contact Sales | Help Desk Software | ||
osTicket Open-source support ticket system with custom forms, auto-routing, and SLA tracking. Free self-hosted or $12/agent/mo cloud. | Free | Help Desk Software | ||
TeamSupport B2B customer support platform with built-in customer health scoring, product tracking, and team collaboration tools. | $49/mo | Help Desk Software | ||
Groove Simple, affordable help desk built for small businesses. Shared inbox, knowledge base, and live chat starting at $4.80/user/mo. | $4.8/mo | Help Desk Software | ||
SupportBee Simple email-based help desk with shared inbox, knowledge base, and customer portal. No bloat, no fuss. | $13/mo | Help Desk Software |
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