Free Tidio alternatives 2026
8 alternatives reviewed and compared
These Tidio alternatives all have a genuinely free plan or are fully open source — no trial countdown, no card required.
Looking for alternatives to:
Tidio
Live chat, chatbot, and help desk platform built for small businesses and e-commerce stores. Free plan available.
Top alternatives compared
| Software | Rating | Starting price | Best for | Actions |
|---|---|---|---|---|
 Crisp Business messaging platform for startups and SMBs with live chat, shared inbox, chatbot, and a generous free plan. | 8.0 | Free | Small teams adding a second or third chat agent | |
 Freshdesk Customer support software with ticketing, automation, and self-service for growing teams. | 4.4 | Free | SMBs and growing companies (5-100 agents) | |
 Jira Service Management ITSM platform built on Jira with incident, change, and asset management plus a free tier for up to 3 agents. | 8.0 | Free | IT teams already using Jira Software for development | |
 Zoho Desk Affordable help desk software with ticketing, AI, and Zoho ecosystem integration. | 4.2 | Free | Companies already using Zoho products | |
 LiveAgent All-in-one help desk with ticketing, live chat, call center, and social media support. | 4.5 | Free | Teams needing omnichannel including phone | |
 Hiver Gmail-based help desk that turns your inbox into a shared workspace with ticketing, SLAs, and automation. Free for up to 10 users. | 8.3 | Free | Teams already using Gmail/Google Workspace for email | |
 Freshchat Conversational messaging platform by Freshworks with AI bots, omnichannel support, and a free plan for 100 agents. | Free | Teams wanting free live chat for large agent groups | ||
 osTicket Open-source support ticket system with custom forms, auto-routing, and SLA tracking. Free self-hosted or $12/agent/mo cloud. | Free | Organizations with strict data sovereignty requirements |
Detailed reviews
Crisp
Business messaging platform for startups and SMBs with live chat, shared inbox, chatbot, and a generous free plan.
Best for:
Why pick Crisp over Tidio?
Crisp's $25/month Mini plan covers 4 seats with shared inbox plus chatbots, where Tidio caps the free tier at 50 conversations and pushes you to $29/seat — better unit economics once you have more than one agent.
Freshdesk
Customer support software with ticketing, automation, and self-service for growing teams.
Best for:
Why pick Freshdesk over Tidio?
Freshdesk has a genuinely usable free tier and is strong at SMBs and growing companies (5-100 agents).
Jira Service Management
ITSM platform built on Jira with incident, change, and asset management plus a free tier for up to 3 agents.
Best for:
Why pick Jira Service Management over Tidio?
Jira Service Management has a genuinely usable free tier and is strong at IT teams already using Jira Software for development.
Zoho Desk
Affordable help desk software with ticketing, AI, and Zoho ecosystem integration.
Best for:
Why pick Zoho Desk over Tidio?
Zoho Desk has a genuinely usable free tier and is strong at Companies already using Zoho products.
LiveAgent
All-in-one help desk with ticketing, live chat, call center, and social media support.
Best for:
Why pick LiveAgent over Tidio?
LiveAgent has a genuinely usable free tier and is strong at Teams needing omnichannel including phone.
Still deciding?
Put your shortlist side by side and see how the numbers and features really stack up.