Best Software with Customer Feedback 2026
Collect and analyze customer satisfaction and feedback.
17+
Software Options
6
Free Options
7.4
Avg Rating
2026
Last Updated
What is Customer Feedback?
Collect and analyze customer satisfaction and feedback.
Key Benefits of Customer Feedback
- Improved efficiency and productivity for your team
- Better data organization and accessibility
- Streamlined workflows and reduced manual tasks
- Enhanced collaboration and communication
- Scalable solutions that grow with your business
Top Picks for Customer Feedback
Google Forms
Free, no-frills form and survey builder from Google with instant Sheets integration and unlimited responses.
Zendesk
Customer service platform with ticketing, chat, knowledge base, and call center tools.
SurveyMonkey
Veteran online survey platform with question banks, benchmarks, and analytics used by individuals and large enterprises alike.
All Software with Customer Feedback
| Software | Rating | Starting Price | Category | Actions |
|---|---|---|---|---|
Google Forms Free, no-frills form and survey builder from Google with instant Sheets integration and unlimited responses. | 8.2 | Free | Survey Software | |
Zendesk Customer service platform with ticketing, chat, knowledge base, and call center tools. | 4.3 | $55/mo | Help Desk Software | |
SurveyMonkey Veteran online survey platform with question banks, benchmarks, and analytics used by individuals and large enterprises alike. | 8.4 | Free | Survey Software | |
Typeform Conversational form builder that shows one question at a time, boosting completion rates with a polished, branded experience. | 8.6 | Free | Survey Software | |
Microsoft Forms Simple survey and quiz tool bundled with Microsoft 365, with instant Excel integration and Teams distribution. | 8.0 | $6/mo | Survey Software | |
 Intercom Customer messaging platform with live chat, bots, product tours, and help center. | 4.4 | $39/mo | Help Desk Software | |
Zendesk Guide Zendesk's knowledge base and help center module, tightly integrated with its ticketing suite for ticket deflection and agent assistance. | 8.2 | $19/mo | Knowledge Base Software | |
Jotform Versatile drag-and-drop form builder with thousands of templates, payment fields, and a generous free tier. | 8.5 | Free | Survey Software | |
Qualtrics Enterprise experience management platform for advanced research, CX, EX, and product surveys with deep statistical analysis. | 8.7 | Free | Survey Software | |
 LiveChat Dedicated live chat platform for customer support with ticketing, canned responses, and rich messaging from $20/agent/mo. | 8.2 | $20/mo | Live Chat Software | |
 Help Scout Email-focused help desk with shared inbox, knowledge base, and beacon widget. | 4.6 | $20/mo | Help Desk Software | |
SurveySparrow Conversational survey platform with chat-style forms, recurring surveys, and a built-in CX and reputation toolkit. | 8.3 | $19/mo | Survey Software | |
Document360 Dedicated knowledge base platform for public help centers and internal docs. Strong versioning, analytics, and a clean reader experience. | 8.6 | $199/mo | Knowledge Base Software | |
 LiveAgent All-in-one help desk with ticketing, live chat, call center, and social media support. | 4.5 | Free | Help Desk Software | |
Alchemer Flexible enterprise survey platform, formerly SurveyGizmo, built for researchers who need deep customization and advanced logic. | 8.2 | $55/mo | Survey Software | |
Helpjuice Knowledge base software focused on fast search and a polished reader experience, with hands-on setup help included in every plan. | 8.4 | $120/mo | Knowledge Base Software | |
 Olark Simple, affordable live chat for small businesses with real-time visitor monitoring and CRM integrations from $29/mo. | $29/mo | Live Chat Software |
Need Help Choosing?
Compare multiple software options side-by-side or browse by other features to find the perfect match.