Alternativas a Help Scout más baratas en 2026
14 alternativas analizadas y comparadas
Alternativas a Help Scout que arrancan por debajo de lo que cuesta Help Scout: el mismo trabajo, menos factura.
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Help Scout
Email-focused help desk with shared inbox, knowledge base, and beacon widget.
Comparativa de las mejores alternativas
| Software | Valoración | Precio inicial | Ideal para | Acciones |
|---|---|---|---|---|
 Front Shared inbox platform for teams managing email at scale with collaboration features. | 4.5 | 19 US$/mes | Equipos multidisciplinares que comparten buzones | |
 Freshdesk Customer support software with ticketing, automation, and self-service for growing teams. | 4.4 | Gratis | Equipos que crecen y necesitan tickets de verdad | |
 Jira Service Management ITSM platform built on Jira with incident, change, and asset management plus a free tier for up to 3 agents. | 8.0 | Gratis | IT teams already using Jira Software for development | |
 Freshservice ITSM platform with asset management, change control, and AI-powered incident resolution for IT teams. | 4.6 | 19 US$/mes | IT departments moving away from ServiceNow complexity | |
 Gorgias E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in. | 4.6 | 10 US$/mes | Shopify, BigCommerce, and Magento stores | |
 Zoho Desk Affordable help desk software with ticketing, AI, and Zoho ecosystem integration. | 4.2 | Gratis | Companies already using Zoho products | |
 ManageEngine ServiceDesk Plus Full ITSM suite with integrated asset management, CMDB, and change management. Cloud or on-premise deployment from $13/technician/mo. | 8.0 | 13 US$/mes | IT teams needing ITSM with built-in asset management | |
 Tidio Live chat, chatbot, and help desk platform built for small businesses and e-commerce stores. Free plan available. | 8.3 | Gratis | Small e-commerce stores on Shopify or WooCommerce | |
 LiveAgent All-in-one help desk with ticketing, live chat, call center, and social media support. | 4.5 | Gratis | Teams needing omnichannel including phone | |
 Spiceworks Completely free IT help desk with network monitoring, inventory tracking, and a massive community of IT professionals. | Gratis | Small IT teams with zero budget for help desk software |
Análisis detallados
Front
Shared inbox platform for teams managing email at scale with collaboration features.
Ideal para:
¿Por qué elegir Front en lugar de Help Scout?
Front convierte los buzones compartidos en un espacio de trabajo colaborativo con comentarios internos y asignaciones, yendo más lejos que Help Scout cuando varios compañeros tienen que trabajar la misma conversación.
Freshdesk
Customer support software with ticketing, automation, and self-service for growing teams.
Ideal para:
¿Por qué elegir Freshdesk en lugar de Help Scout?
Freshdesk añade tickets de verdad, SLA, automatizaciones y un plan gratuito hasta 10 agentes. Útil cuando el buzón compartido de Help Scout se queda corto al crecer.
Jira Service Management
ITSM platform built on Jira with incident, change, and asset management plus a free tier for up to 3 agents.
Ideal para:
¿Por qué elegir Jira Service Management en lugar de Help Scout?
Jira Service Management tiene un plan gratuito realmente útil y destaca en IT teams already using Jira Software for development.
Freshservice
ITSM platform with asset management, change control, and AI-powered incident resolution for IT teams.
Ideal para:
¿Por qué elegir Freshservice en lugar de Help Scout?
Freshservice tiene un precio competitivo y destaca en IT departments moving away from ServiceNow complexity.
Gorgias
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Ideal para:
¿Por qué elegir Gorgias en lugar de Help Scout?
Gorgias tiene un precio competitivo y destaca en Shopify, BigCommerce, and Magento stores.
¿Aún lo estáis decidiendo?
Poned vuestra lista corta una al lado de la otra y ved cómo se comparan de verdad los precios y las funciones.