Best Software with Knowledge Base 2026
Create self-service documentation and help articles.
24+
Software Options
10
Free Options
6.7
Avg Rating
2026
Last Updated
What is Knowledge Base?
Create self-service documentation and help articles.
Key Benefits of Knowledge Base
- Improved efficiency and productivity for your team
- Better data organization and accessibility
- Streamlined workflows and reduced manual tasks
- Enhanced collaboration and communication
- Scalable solutions that grow with your business
Top Picks for Knowledge Base
Zendesk
Customer service platform with ticketing, chat, knowledge base, and call center tools.
tawk.to
Completely free live chat software with unlimited agents, chat history, and a ticketing system used by over 6 million websites worldwide.
Zendesk Chat
Enterprise live chat and messaging integrated into the Zendesk support suite with AI agents, triggers, and proactive engagement capabilities.
All Software with Knowledge Base
| Software | Rating | Starting Price | Category | Actions |
|---|---|---|---|---|
Zendesk Customer service platform with ticketing, chat, knowledge base, and call center tools. | 4.3 | $55/mo | Help Desk Software | |
tawk.to Completely free live chat software with unlimited agents, chat history, and a ticketing system used by over 6 million websites worldwide. | Free | Live Chat Software | ||
Zendesk Chat Enterprise live chat and messaging integrated into the Zendesk support suite with AI agents, triggers, and proactive engagement capabilities. | 8.0 | $55/mo | Live Chat Software | |
WordPress.com Hosted WordPress platform with managed hosting, thousands of themes, and the power of WordPress without server management. | Free | Website Builder Software | ||
 Freshdesk Customer support software with ticketing, automation, and self-service for growing teams. | 4.4 | Free | Help Desk Software | |
Jira Service Management ITSM platform built on Jira with incident, change, and asset management plus a free tier for up to 3 agents. | 8.0 | Free | Help Desk Software | |
 Intercom Customer messaging platform with live chat, bots, product tours, and help center. | 4.4 | $39/mo | Help Desk Software | |
 ServiceNow Enterprise IT service management platform with workflow automation and AI capabilities. | 4.2 | Contact Sales | Help Desk Software | |
Intercom Fin AI customer support agent by Intercom that resolves conversations using your help center content, at $0.99 per resolution. | 8.5 | $0.99/mo | AI Chatbots & Virtual Assistants | |
 Freshservice ITSM platform with asset management, change control, and AI-powered incident resolution for IT teams. | 4.6 | $19/mo | Help Desk Software | |
 Help Scout Email-focused help desk with shared inbox, knowledge base, and beacon widget. | 4.6 | $20/mo | Help Desk Software | |
 Zoho Desk Affordable help desk software with ticketing, AI, and Zoho ecosystem integration. | 4.2 | Free | Help Desk Software | |
 LiveAgent All-in-one help desk with ticketing, live chat, call center, and social media support. | 4.5 | Free | Help Desk Software | |
Spiceworks Completely free IT help desk with network monitoring, inventory tracking, and a massive community of IT professionals. | Free | Help Desk Software | ||
Crisp Business messaging platform for startups and SMBs with live chat, shared inbox, chatbot, and a generous free plan. | 8.0 | Free | Help Desk Software | |
osTicket Open-source support ticket system with custom forms, auto-routing, and SLA tracking. Free self-hosted or $12/agent/mo cloud. | Free | Help Desk Software | ||
Kustomer CRM-powered customer service platform that unifies conversations and customer data into a single timeline view. | $89/mo | Help Desk Software | ||
Gladly People-centered customer service platform that replaces ticket numbers with lifelong conversation threads per customer. | 8.2 | Contact Sales | Help Desk Software | |
Re:amaze Customer service and live chat platform built for e-commerce, with shared inbox, FAQ, and deep Shopify integration. | 8.0 | $29/mo | Help Desk Software | |
HelpCrunch Customer messaging platform combining live chat, knowledge base, email marketing, and chatbots. Plans from $12/member/mo. | 8.0 | $12/mo | Help Desk Software | |
Groove Simple, affordable help desk built for small businesses. Shared inbox, knowledge base, and live chat starting at $4.80/user/mo. | $4.8/mo | Help Desk Software | ||
 Flowlu All-in-one business management platform combining CRM, project management, invoicing, and knowledge base. | Free | CRM Software | ||
Helpwise Shared inbox and help desk for teams with live chat, WhatsApp integration, automation, and SLA tracking. | $12/mo | Help Desk Software | ||
SupportBee Simple email-based help desk with shared inbox, knowledge base, and customer portal. No bloat, no fuss. | $13/mo | Help Desk Software |
Need Help Choosing?
Compare multiple software options side-by-side or browse by other features to find the perfect match.